I think most people who read my LJ will have already seen this linked from the same folk I got it from. If you haven't, I recommend reading this LJ post about an American airline completely failing a customer with a disability:
http://evilpuppy.livejournal.com/365126.html?view=2864710
http://evilpuppy.livejournal.com/365126.html?view=2864710